Delivery Information

Once you have placed your order you will receive a confirmation email from us. If you have this please check the delivery details on this (let us know if it’s not correct as we may have time to edit this before the order is dispatched). Once your order is disaptched you will receive a shipping confirmation email, which should have tracking information on for you. You can also log into your account and view the order to find this.

If delivery is still within the time frame selected then 1-2 working days. Then your order will be being processed and will arrive with you within the time frame, so there is nothing you need to do. 

If you don’t have an email confirmation please contact us. This probably means there was an issue with the order or the payment method used and so the order probably hasn’t completed and therefore won’t be being processed.

Please give us a call on 01242 335247 or email us at hello@bayskitchen.com and we will find a way to help.

Once an order has been placed and completed at the checkout you are no longer able to edit it. If there is an issue please email us at hello@bayskitchen.com straight away or call us on 01242 335247 and if there is time we can manually edit the order our end for you. If the order is already with our warehouse being picked or shipped, then I’m afraid it is too late to edit it. 

If you need to cancel your order please contact us asap on 01242 335247 or email us at hello@bayskitchen.com. If the order hasn’t been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I’m afraid it’s too late and the order can’t be cancelled or refunded. Please see our refund policy for more information.

Unfortunately, from our website we currently only ship to UK (excluding Northern Ireland). We are looking into options for being able to ship to customers in Ireland and further afield.

We do have retailers selling our products in certain countries, which are listed in the International section on our stockists page.

If you input your address incorrectly when placing an order, you will be liable to pay for redelivery. It is crucial to double-check order details, including your address, before finalising the purchase to avoid any inconvenience or additional charges.

Furthermore, if an order is made with the wrong information please report the issue within 2 days of purchasing by emailing hello@bayskitchen.com or calling +44(0)1242 3352247. This will allow us to promptly address any concerns.

Please be informed that our company policy does not accept returns. Read more about our returns policy here.