Delivery Information

At Bay’s Kitchen, we care about every order and every customer. We hope your orders get to you safely and in good time, ready for you to enjoy!

If something does go wrong with delivery then please contact our Customer Service team. For details on our Customer Service open hours please head over to our Contact Us page.

Christmas Delivery

For pre-Christmas delivery:

- Economy Delivery Evri: Order before 12pm Wednesday 17th December

- Premium Delivery DPD: Order before 12pm Friday 19th December

*Due to high demand, there may be some delivery delays. Any order placed after these dates may not arrive until the new year. Normal delivery times will resume from Monday 5th January. These dates are for Mainland UK only, we cannot guarantee when orders will arrive in other areas*

UK Mainland
Free Delivery Exclusively available for subscribe & save orders £30+	2-3 working days from dispatch	Free
Economy Delivery - Evri Orders over £9.50	2-3 working days from dispatch	£3.95
Premium Delivery - DPD Orders over £9.50	1-2 working days from dispatch	£5.95
Economy Delivery - Evri Orders under £9.50	2-3 working days from dispatch	£7.95

Scottish Highlands, Islands, Isle of Man, Channel Islands and Northern Ireland
Standard Delivery Orders under £9.50	2-5 working days	£9.95
Standard Delivery Orders over £9.50	2-5 working days	£7.00

See our delivery page here

Additional Information

Please note our offices and warehouse are closed on bank holidays. Therefore orders will be delayed over bank holiday weekends and enquiries will be replied to the next working day.

Extreme weather conditions and other circumstances out of our control may delay deliveries. If you have any queries regarding your delivery please email us at hello@bayskitchen.com with your query and please ensure to include your name, shipping address and order number and we will get back to you asap.

Commonly Asked Questions

Where is my order?

Once you have placed your order you will receive a confirmation email from us. If you have this please check the delivery details on this (let us know if it’s not correct as we may have time to edit this before the order is dispatched). Once your order is disaptched you will receive a shipping confirmation email, which should have tracking information on for you. You can also log into your account and view the order to find this.

If delivery is still within the time frame selected then 1-2 working days. Then your order will be being processed and will arrive with you within the time frame, so there is nothing you need to do.

If you don’t have an email confirmation please contact us. This probably means there was an issue with the order or the payment method used and so the order probably hasn’t completed and therefore won’t be being processed.

Please give us a call on 01242 335247 or email us at hello@bayskitchen.com and we will find a way to help.

Am I able to edit my order?

Once an order has been placed and completed at the checkout you are no longer able to edit it. If there is an issue please email us at hello@bayskitchen.com straight away or call us on 01242 335247 and if there is time we can manually edit the order our end for you. If the order is already with our warehouse being picked or shipped, then I’m afraid it is too late to edit it.

How do I edit my order?

If you need to cancel your order please contact us asap on 01242 335247 or email us at hello@bayskitchen.com. If the order hasn’t been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I’m afraid it’s too late and the order can’t be cancelled or refunded. Please see our refund policy for more information.

Do you ship internationally?

Unfortunately, from our website we currently only ship to UK (excluding Northern Ireland). We are looking into options for being able to ship to customers in Ireland and further afield.

We do have retailers selling our products in certain countries, which are listed in the International section on our stockists page.

What happens if I input the wrong delivery address?

If you input your address incorrectly when placing an order, you will be liable to pay for redelivery. It is crucial to double-check order details, including your address, before finalising the purchase to avoid any inconvenience or additional charges.

Furthermore, if an order is made with the wrong information please report the issue within 2 days of purchasing by emailing hello@bayskitchen.com or calling +44(0)1242 3352247. This will allow us to promptly address any concerns.

Please be informed that our company policy does not accept returns. Read more about our returns policy here.

Why Shop With Bay's Kitchen?

IBS Friendly

Gluten Free

Dairy Free

Vegan Options

Let customers speak for us

from 1795 reviews

Tasty and easy to cook with… Bay’s Kitchen

Tasty and easy to cook with… Bay’s Kitchen sauces make my life as a long term SIBO sufferer a lot more pleasurable

Simon Willis

Teriyaki Stir-in Sauce

11/23/2025

Lovely soup

Lovely soup I only wish I could get it all the year round

Sandra

Tomato & Roasted Pepper Soup

11/23/2025

Tasty and low FODMAP

Very pleased with product

Caroline Wells

Concentrated Vegetable Stock

11/20/2025

Brilliant

Anonymous

Concentrated Chicken Stock

11/20/2025

Really

Really tasty

helen bett

Thai Red Curry Stir-in Sauce

11/20/2025

Excellent Sauce

Excellent…good consistency & very authentic sauce. Easy to use. Will definitely use again & looking forward to trying other Bay Kitchen products.

Anonymous

Thai Red Curry Stir-in Sauce

11/18/2025

My favourite sauce

My favourite of all your sources. I put it with pasta, on toast etc. Delicious 😋

Anonymous

Spicy Arrabbiata Stir-in Sauce

11/18/2025

Delicious!

SP

Concentrated Chicken Stock

11/17/2025

Delicious sauce.

Love this pasta sauce and keep coming back for more. Disappointed to find it out of stock when I tried to set up a subscription box.

Anonymous

Tomato & Basil Stir-in Sauce

11/13/2025

A lovely tasty sauce

A lovely tasty sauce, would definately buy it again.

Catherine Hudson

Thai Massaman Stir-in Sauce

11/13/2025

Red Thai curry sauce very tasty

Very happy with the red Thai curry sauce. This does not affect my colitis issues.
It is quite tasty. I can add more season8ng if required.

Carole Coombs

Thai Red Curry Stir-in Sauce

11/12/2025

Very tasty

Very tasty, convenient & glad it's non-UPF

Julie Gerken

Teriyaki Stir-in Sauce

11/11/2025

Flavoursome Stocks

All the stocks are easy to use and are really tasty!

R Richards

Concentrated Vegetable Stock

11/11/2025

Love this sauce

Love this sauce. So tasty and works well with tofu, chicken and prawns. And the best bit, no pain!

Lisa

Tikka Masala Stir-in Sauce

11/10/2025

Cab

This is a great all round pasta sauce, love it!

Anonymous

Tomato & Basil Stir-in Sauce

11/10/2025