FAQs
Ordering & Delivery
How do I order your products?
To order our products you can head over to our webshop, either by clicking here or click 'shop' at the top of the page and select the collection you wish to view.
If you want to know where else you can get our products from then head to our stockists page here.
What does delivery cost?
Please head to our Shipping Information page where all costs and time frames are provided.
Please contact us if you still have a query.
How long does delivery take?
Please head to our Shipping Information page where all info is provided.
Please be aware your dispatch notification email will be sent in 1-2 business days, but the overall delivery time won't be affected.
Please contact us if you still have a query.
Where is my order?
Once you have placed your order you will receive a confirmation email from us. If you have this please check the delivery details on this (let us know if it's not correct as we may have time to edit this before the order is dispatched). Once your order is dispatched you will receive a shipping confirmation email, which should have tracking information on for you. You can also log into your account and view the order to find this.
If delivery is still within the time frame selected then 1-2 working days. Then your order will be being processed and will arrive with you within the time frame, so there is nothing you need to do.
If you don't have an email confirmation please contact us. This probably means there was an issue with the order or the payment method used and so the order probably hasn't completed and therefore won't be being processed.
Please give us a call on 01242 335247 or email us at hello@bayskitchen.com and we will find a way to help.
Am I able to edit my order?
Once an order has been placed and completed at the checkout you are no longer able to edit it. If there is an issue please email us at hello@bayskitchen.com straight away or call us on 01242 335247 and if there is time we can manually edit the order our end for you. If the order is already with our warehouse being picked or shipped, then I'm afraid it is too late to edit it.
How do I edit my order?
If you need to cancel your order please contact us asap on 01242 335247 or email us at hello@bayskitchen.com. If the order hasn't been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I'm afraid it's too late and the order can't be cancelled or refunded. Please see our refund policy for more information.
How do I cancel my order?
If you need to cancel your order please contact us asap on 01242 335247 or email us at sales@bayskitchen.com. If the order hasn't been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I'm afraid it's too late and the order can't be cancelled or refunded. Please see our refund policy for more information.
Am I able to order over the phone?
Unfortunately, we don't have a phone order line. However, if you are struggling to place an order online and you don't have a stockist near you then please give us a call on 01242 335247 or email us at sales@bayskitchen.com and we will find a way to help.
Do you ship internationally?
Unfortunately, from our website we currently only ship to UK (excluding Northern Ireland). We are looking into options for being able to ship to customers in Ireland and further afield.
We do have retailers selling our products in certain countries, which are listed in the International section on our stockists page.
Is there a minimum value for online orders?
No! There is no minimum value for online orders.
Do you offer discounts or promotions?
Yes! If you sign up to our emails then you will receive our newsletters and we regularly send out promotions. Our bundles also offer great savings on our range, which you can view here.
We also offer subscriptions to sign up and purchase our products on a regular basis, with our subscriptions you get 10% off our products with every order.
Why isn't my discount code working?
Some of our discount codes can only be used once per customer, so worth checking if you might have used it before. Some of our codes have expiry dates, minimum order spends, only applicable on certain products or other restrictions so please check. If it's still not working and you think it should be then please email us at sales@bayskitchen.com and we will look into it for you.
Do you sell gift vouchers?
Yes! You can purchase a gift voucher here.
My Account Help
How do I access my account?
To access your account please just click here. You will also find a link to log in to it in the top right of the page on desktop or within the menu on mobile.
How do I register for an account?
To register for an account please just click here.
Why don't I receive your newsletters?
Subscriptions Help
What's the difference between Subscribe + Save and One-Time Purchase?
One of the best things about Bay's Kitchen is how many ways it can be purchased. We like to keep it flexible.
Subscribe + Save: Get a discount on your favourite products when you sign up for auto-delivery. This way, you'll always have the product you want… when you want it.
One-Time Purchase: Try your favourite products through one-time purchase(s). This option does not automatically renew your purchase.
How does the subscription program work?
If you choose to “subscribe and save” (versus making a one time purchase), your order will be set up to renew on a recurring basis. Select your desired subscription interval to select how often you'd like to receive your product(s).
How often can I get my Subscribe & Save products shipped to me?
The choice is yours. You can adjust your auto-delivery frequency to suit your individual usage.
Can I add a one time product to my order? How?
Yes. Once you've logged into your customer portal, you'll be able to see a list of eligible products you can add as a one time product to your subscription.
What products are included in the subscription program?
Any product that offers you the ability to subscribe and save.
Products that don't offer a subscribe and save option aren't eligible for purchase on a recurring basis.
Product Help
Are there any allergens in Bay's Kitchen products?
All allergen information is provided on the jar label and on the individual product page on the shop on this website. All allergens will be highlighted in Bold.
Further information about Allergens and Certifications can be found on our Allergen Info page.
Are all your food products low FODMAP certified?
Yes. They are certified by FODMAP Friendly – you can visit their website here to find out more about their certification.
All of our products are also Gluten Free certified, Dairy Free Certified and the majority are also Vegan approved!
How long can I keep your products?
All of our products are ambient – meaning they are kept in a store cupboard rather than fridge or freezer before opening.
All products will arrive from us with a minimum of 3 months shelf life, though often the shelf life is much, much longer than this.
Sauces, soups and gravies – these need to be stored in the fridge once opened and consumed within 2 days.
Concentrated stocks, chutneys and condiments – these need to be stored in the fridge once opened and consumed within one month.
Can Bay's Kitchen products be frozen?
Yes. All of our products can be frozen, however we can't guarantee the quality will be just as good after doing so.
I'm not on a low FODMAP diet - can I eat Bay's Kitchen products?
Yes! Bay's Kitchen products can be enjoyed by all the family. We have really focussed on taste of the products, so everyone can enjoy them together!
However, it is not advisable to ONLY eat Low FODMAP foods unless you have been advised to do so by a medical professional, as the diet is very restrictive. Anyone not on the diet can enjoy our foods, but ensure it is part of their usual balanced diet.
Can people who don't have digestive issues eat Bay's Kitchen products?
Yes! Bay's Kitchen products can be enjoyed by all the family. Even though they don't contain hard-to-digest ingredients such as garlic and onion, they are suitable for everyone.
What new products are you developing?
We are often developing lots of new Low FODMAP, Gluten & Dairy Free products, but we like to keep things a secret until they are ready to share with you all! So keep an eye on our website and social for news and updates on new launches. You can also sign up to our newsletter below to make sure you're the first to know!
We'd love to hear what products you'd like to see from Bay's Kitchen, so please let us know by filling out our contact form.
IBS Information
What is IBS?
IBS stands for irritable bowel syndrome. IBS is a common digestive condition which affects how the gut moves and functions, causing symptoms like tummy pain, bloating and a change in bowel movements (constipation, diarrhea or a mixture of both).
What causes IBS?
It's still not clear what causes IBS, but it's likely down to a combination of factors. People with IBS tend to have more sensitive nerve endings in their gut, which makes them more susceptible to pain and bloating. There is also evidence that people with IBS have changes in the balance of bacteria in their gut which can be down to changes in diet, lifestyle, or the use of antibiotics. Some people develop IBS after a gut infection called gastroenteritis - this is known as post-infective IBS.
Why have I got IBS?
We still don't know what causes IBS but there are a few factors which scientists have identified as playing a role. People with IBS tend to have a very sensitive gut, which means they are more likely to feel pain and discomfort. There's also evidence that changes in gut bacteria, stress, and previous gut infections may contribute. And about a third of people with IBS have abnormally fast or slow gut motility (movement) which can speed up or slow down bowel movements.
