To order our products you can head over to our webshop, either by clicking here or click ‘shop’ at the top of the page and select the collection you wish to view.

If you want to know where else you can get our products from then head to our stockists page here.

Please head to our Shipping Information page where all costs and time frames are provided.

Please contact us if you still have a query. 

Please head to our Shipping Information page where all info is provided.

Please be aware your dispatch notification email will be sent in 1-2 business days, but the overall delivery time won’t be affected.

Please contact us if you still have a query. 

Once you have placed your order you will receive a confirmation email from us. If you have this please check the delivery details on this (let us know if it’s not correct as we may have time to edit this before the order is dispatched). Once your order is disaptched you will receive a shipping confirmation email, which should have tracking information on for you. You can also log into your account and view the order to find this.

If delivery is still within the time frame selected then 1-2 working days. Then your order will be being processed and will arrive with you within the time frame, so there is nothing you need to do. 

If you don’t have an email confirmation please contact us. This probably means there was an issue with the order or the payment method used and so the order probably hasn’t completed and therefore won’t be being processed.

Please give us a call on 01242 335247 or email us at hello@bayskitchen.com and we will find a way to help.

Once an order has been placed and completed at the checkout you are no longer able to edit it. If there is an issue please email us at hello@bayskitchen.com straight away or call us on 01242 335247 and if there is time we can manually edit the order our end for you. If the order is already with our warehouse being picked or shipped, then I’m afraid it is too late to edit it. 

If you need to cancel your order please contact us asap on 01242 335247 or email us at hello@bayskitchen.com. If the order hasn’t been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I’m afraid it’s too late and the order can’t be cancelled or refunded. Please see our refund policy for more information.

If you need to cancel your order please contact us asap on 01242 335247 or email us at sales@bayskitchen.com. If the order hasn’t been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I’m afraid it’s too late and the order can’t be cancelled or refunded. Please see our refund policy for more information.

Unfortunately, we don’t have a phone order line. However, if you are struggling to place an order online and you don’t have a stockist near you then please give us a call on 01242 335247 or email us at sales@bayskitchen.com and we will find a way to help.

Unfortunately, from our website we currently only ship to UK (excluding Northern Ireland). We are looking into options for being able to ship to customers in Ireland and further afield.

We do have retailers selling our products in certain countries, which are listed in the International section on our stockists page.

No! There is no minimum value for online orders.

Yes! If you sign up to our emails then you will receive our newsletters and we regularly send out promotions. Our bundles also offer great savings on our range, which you can view here.

We also offer subscriptions to sign up and purchase our products on a regular basis, with our subscriptions you get 10% off our products with every order.

Some of our discount codes can only be used once per customer, so worth checking if you might have used it before. Some of our codes have expiry dates, minimum order spends, only applicable on certain products or other restrictions so please check. If it’s still not working and you think it should be then please email us at sales@bayskitchen.com and we will look into it for you.

Yes! You can purchase a gift voucher here.

To accessyour accountplease justclick here. You will also find a link to log in to it in the top right of the page on desktop or within the menu on mobile.

To register for an account please just click here.

If you register to receive our email newsletters, this doesn’t automatically create you an account on our site. Likewise, if you create an account, you aren’t automatically subscribed to receive our emails. 

If you would like to sign up to our emails you can do so by using the email section at the bottom of every page on our site.

One of the best things about [brand] is how many ways it can be purchased. We like to keep it flexible.

Subscribe + Save: Get a discount on your favourite products when you sign up for auto-delivery. This way, you’ll always have the product you want… when you want it. 

One-Time Purchase: Try your favourite products through one-time purchase(s). This option does not automatically renew your purchase.

If you choose to “subscribe and save” (versus making a one time purchase), your order will be set up to renew on a recurring basis. Select your desired subscription interval to select how often you’d like to receive your product(s).

The choice is yours. You can adjust your auto-delivery frequency to suit your individual usage.

Yes. Once you’ve logged into your customer portal, you’ll be able to see a list of eligible products you can add as a one time product to your subscription. 

Any product that offers you the ability to subscribe and save.
Products that don’t offer a subscribe and save option aren’t eligible for purchase on a recurring basis.

All allergen information is provided on the jar label and on the individual product page on the shop on this website. All allergens will be highlighted in Bold.

Further information about Allergens and Certifications can be found on our Allergen Info page.

Yes. They are certified by FODMAP Friendly – you can visit their website here to find out more about their certification.

All of our products are also Gluten Free certified, Dairy Free Certified and the majority are also Vegan approved!

All of our products are ambient – meaning they are kept in a store cupboard rather than fridge or freezer before opening. 

All products will arrive from us with a minimum of 3 months shelf life, though often the shelf life is much, much longer than this. 

Sauces, soups and gravies – these need to be stored in the fridge once opened and consumed within 2 days.

Concentrated stocks, chutneys and condiments – these need to be stored in the fridge once opened and consumed within one month. 

Yes. All of our products can be frozen, however we can’t guarantee the quality will be just as good after doing so.

Yes! Bay’s Kitchen products can be enjoyed by all the family. We have really focussed on taste of the products, so everyone can enjoy them together!

However, it is not advisable to ONLY eat Low FODMAP foods unless you have been advised to do so by a medical professional, as the diet is very restrictive. Anyone not on the diet can enjoy our foods, but ensure it is part of their usual balanced diet.

Yes! Bay’s Kitchen products can be enjoyed by all the family. Even though they don’t contain hard-to-digest ingredients such as garlic and onion, they are suitable for everyone.

We are often developing lots of new Low FODMAP, Gluten & Dairy Free products, but we like to keep things a secret until they are ready to share with you all! So keep an eye on our website and social for news and updates on new launches. You can also sign up to our newsletter below to make sure you’re the first to know!

We’d love to hear what products you’d like to see from Bay’s Kitchen, so please let us know by filling out our contact form.

IBS stands for irritable bowel syndrome. IBS is a common digestive condition which affects how the gut moves and functions, causing symptoms like tummy pain, bloating and a change in bowel movements (constipation, diarrhea or a mixture of both).

It’s still not clear what causes IBS, but it’s likely down to a combination of factors. People with IBS tend to have more sensitive nerve endings in their gut, which makes them more susceptible to pain and bloating. There is also evidence that people with IBS have changes in the balance of bacteria in their gut which can be down to changes in diet, lifestyle, or the use of antibiotics. Some people develop IBS after a gut infection called gastroenteritis - this is known as post-infective IBS.

We still don’t know what causes IBS but there are a few factors which scientists have identified as playing a role. People with IBS tend to have a very sensitive gut, which means they are more likely to feel pain and discomfort. There’s also evidence that changes in gut bacteria, stress, and previous gut infections may contribute. And about a third of people with IBS have abnormally fast or slow gut motility (movement) which can speed up or slow down bowel movements. 

Good question! IBS is a chronic (long-term) condition, whereas a dodgy or upset tummy typically settles after a few days. If you have had a change in your bowel (poo) movements for more than a couple of weeks, we’d recommend booking an appointment with your doctor.

IBS is diagnosed medically, by a doctor. They will assess your symptoms and most likely run a few simple tests to rule out the possibility of other more serious conditions like Coeliac disease or inflammatory bowel disease, because these share the same symptoms as IBS. It’s really important to get a medical diagnosis, to make sure you have access to the right support and treatment.

There are a variety of different approaches to managing symptoms, and you might find more than one helpful. The first is lifestyle and dietary changes – these can include changes to your alcohol and caffeine intake, plus taking steps to actively include more time for relaxation. If these don’t work, you can ask your doctor about trying a low FODMAP diet. 

If your IBS does not improve with changes to diet and lifestyle, your doctor may recommend trying medication (like laxatives which work on the muscle in the gut) according to your symptoms.

FODMAP is an acronym (abbreviation) for Fermentable Oligosaccharides, Disaccharides, Monosaccharides and Polyols. These are scientific names for a group of sugars which are not easily absorbed in the gut, but can be easily broken down by bacteria in the large intestine.

Fermentable describes the process by which bacteria breakdown sugars for energy.

Oligosaccharides, Disaccharides, Monosaccharides and Polyols are names for groups of short chain sugars which are found in a variety of foods.

FODMAPs are a group of short chain sugars (carbohydrates) found in various foods. Most carbohydrates are broken down and absorbed in the small intestine, but FODMAPs aren’t well absorbed. This means they move through the gut undigested, attracting water as they go. Once they arrive in the large intestine, FODMAP sugars are consumed by the microbes that live there, which results in gas formation. The gas and water in the large intestine stretch the walls of the gut, and this can trigger pain and bloating in people with IBS.  

High FODMAP foods are foods which contain high levels of FODMAPs- a group of carbohydrates (sugars) which aren’t easily absorbed by the gut. FODMAPs are found in a wide range of foods, including wheat, garlic, onion, milk and some fruits and vegetables. There’s no way to ‘guess’ how many FODMAPs are in a food – instead foods are laboratory tested for FODMAP content by Monash University, and this information is made publically available. Some foods are ‘Low FODMAP’ at certain portion sizes and ‘High FODMAP’ in bigger serving sizes.

A low FODMAP diet is a type of diet which limits foods high in certain carbohydrates (sugars) known as FODMAPs, which can trigger symptoms like pain and bloating in people with irritable bowel syndrome (IBS).

You can find out more about FODMAPs and the Low FODMAP Diet on these pages:

What are FODMAPs?
Low FODMAP Diets
FODMAP Help & Resources

There are three stages to the low FODMAP diet, and it’s important to follow each in turn.

Stage 1 is Elimination – in this stage all high FODMAP foods are reduced in the diet, and replaced with low FODMAP alternatives. This stage lasts for 2-6 weeks.  If there has been an improvement in your symptoms, you then move to stage two. If not, please consult your dietitian or doctor for what to do next. Do not stay on elimination long term as this will negatively affect your gut microbiome.

Stage 2 is Reintroduction – in this stage you’ll reintroduce high FODMAP foods one at a time in increasing portion sizes to see which ones trigger symptoms. This stage can last for 8-12 weeks as you work out which high FODMAP foods you can tolerate. 

Stage 3 is Personalisation – in this stage you’ll go back to a normal diet, including the high FODMAP foods you can tolerate, and avoiding those you can’t, or eating them in smaller portions. 

If you want to try a low FODMAP diet, you first need to get a medical diagnosis of IBS. This is important, as IBS shares the same symptoms as other gut conditions.   

Once you have been diagnosed, your doctor may suggest trying medication or other lifestyle changes to manage your symptoms. If symptoms persist, you can then consider a low FODMAP diet with the support of a dietitian. You can ask your doctor for a referral to an FODMAP specialist dietitian, or request support from a private dietitian. Some private health insurers will also cover sessions with a FODMAP trained dietitian.    

The low FODMAP diet isn’t the first thing to try when it comes to managing IBS. Simple lifestyle changes such as cutting down on caffeine and alcohol and reducing stress levels can be really effective first steps. Read more about these first steps here.

From start to finish (when you enter the personalisation phase) the diet lasts about three months. This is a big commitment, so it’s important to be aware of what’s involved, and to get dietitian support to ensure you have the best chance of achieving good symptom control.