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FAQs

Ordering & Delivery

HOW DO I ORDER YOUR PRODUCTS?

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To order our products you can head over to our webshop, either by clicking here or click ‘shop’ at the top of the page and select the collection you wish to view.

If you want to know where else you can get our products from then head to our stockists page here.

WHAT DOES DELIVERY COST?

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Please head to our Shipping Information page where all costs and time frames are provided.

Please contact us if you still have a query. 

HOW LONG DOES DELIVERY TAKE?

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Please head to our Shipping Information page where all info is provided.

Please be aware your dispatch notification email will be sent in 1-2 business days, but the overall delivery time won’t be affected.

Please contact us if you still have a query. 

WHERE IS MY ORDER?

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Once you have placed your order you will receive a confirmation email from us. If you have this please check the delivery details on this (let us know if it’s not correct as we may have time to edit this before the order is dispatched). Once your order is disaptched you will receive a shipping confirmation email, which should have tracking information on for you. You can also log into your account and view the order to find this.

If delivery is still within the time frame selected (3-4 days for Economy and 1-2 days for Priority) then your order will be being processed and will arrive with you within the time frame, so there is nothing you need to do. 

If you don’t have an email confirmation please contact us. This probably means there was an issue with the order or the payment method used and so the order probably hasn’t completed and therefore won’t be being processed.

Please give us a call on 01242 335247 or email us at sales@bayskitchen.com and we will find a way to help.

AM I ABLE TO EDIT MY ORDER?

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Once an order has been placed and completed at the checkout you are no longer able to edit it. If there is an issue please email us at sales@bayskitchen.com straight away or call us on 01242 335247 and if there is time we can manually edit the order our end for you. If the order is already with our warehouse being picked or shipped, then I’m afraid it is too late to edit it. 

HOW DO I CANCEL MY ORDER?

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If you need to cancel your order please contact us asap on 01242 335247 or email us at sales@bayskitchen.com. If the order hasn’t been picked or shipped by our warehouse then we can cancel and refund it, if it has been picked we may still be able to cancel it in time. If the order has been shipped then I’m afraid it’s too late and the order can’t be cancelled or refunded. Please see our refund policy for more information.

AM I ABLE TO ORDER OVER THE PHONE?

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Unfortunately, we don’t have a phone order line. However, if you are struggling to place an order online and you don’t have a stockist near you then please give us a call on 01242 335247 or email us at sales@bayskitchen.com and we will find a way to help.

DO YOU SHIP INTERNATIONALLY?

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Unfortunately, from our website we currently only ship to UK (excluding Northern Ireland). We are looking into options for being able to ship to customers in Ireland and further afield.

We do have retailers selling our products in certain countries, which are listed in the International section on our stockists page.

IS THERE A MINIMUM VALUE FOR ONLINE ORDERS?

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No! There is no minimum value for online orders. Orders over £20 qualify for FREE economy delivery. Under this, delivery is £3.95 for economy, £4.90 for priority.

DO YOU OFFER DISCOUNTS OR PROMOTIONS?

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Yes! If you sign up to our emails then you will receive our newsletters and we regularly send out promotions. Our bundles also offer great savings on our range, which you can view here.

We also offer subscriptions to sign up and purchase our products on a regular basis, with our subscriptions you get 10% off our products with every order.

WHY ISN'T MY DISCOUNT CODE WORKING?

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Some of our discount codes can only be used once per customer, so worth checking if you might have used it before. Some of our codes have expiry dates, minimum order spends, only applicable on certain products or other restrictions so please check. If it’s still not working and you think it should be then please email us at sales@bayskitchen.com and we will look into it for you.

DO YOU SELL GIFT VOUCHERS?

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Yes! You can purchase a gift voucher here.

My Account Help

HOW DO I ACCESS MY ACCOUNT?

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To access your account please just click here. You will also find a link to log in to it in the top right of the page on desktop or within the menu on mobile.

HOW DO I REGISTER FOR AN ACCOUNT?

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To register for an account please just click here.

WHY DONT I RECEIVE YOUR NEWSLETTERS?

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If you register to receive our email newsletters, this doesn’t automatically create you an account on our site. Likewise, if you create an account, you aren’t automatically subscribed to receive our emails. 

If you would like to sign up to our emails you can do so by using the email section at the bottom of every page on our site.

Subscriptions Help

HOW DO I ACCESS MY SUBSCRIPTION?

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Once purchased, you will see ‘Manage Subscriptions’ on your account page, and in here you can access your subscription and see all the details about it.

If your subscription isn't showing, then log out, and head to log in again here. You will see a link saying 'Need help accessing your subscriptions'? If you choose this, then you can put in your same account password and then your accounts for our website and your subscription will be linked, and you will now be able to manage your subscription from here.

HOW DO I MANAGE MY SUBSCRIPTION?

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Within your account you can select 'Manage Subscriptions'. From here you will see the products you have subscribed to, the date your next order will be processed and details on your recent order.

If you click on the arrow next to your subscription items, you will see how often your subscription is set to renew, the total cost and any shipping fees, your shipping and billing address and your payment details.

From this page you can 'Order now' which will mean your next subscription would start today, or you can skip the next order.

If you click into each item, you can change the quantity, the order frequency, cancel that item from your subscription, or swap this product for a different product.

CAN I CHANGE MY SUBSCRIPTION?

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Yes! Once purchased, you will see ‘Manage Subscriptions’ on your account page. If you click into the subscription you wish to amend, you can easily change your flavours, update your address, update your payment information, cancel or renew your subscription within your account. If you want to renew your subscription earlier than the next date, you can just click ‘renew’ and it will renew that date for you, and then monthly from that new date.

If you are changing your flavours, please note it will take you back through the checkout page. However, you will see the total will be £0 to pay today, meaning it’s just changing it, not renewing it and sending it to you today.

AM I ABLE TO PAUSE MY SUBSCRIPTION?

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You can either cancel your subscription, or you can skip the next order, or amend your subscription frequency date. These options are all available in your account under 'manage subscriptions'.

Product Help

ARE THERE ANY ALLERGENS IN BAY’S KITCHEN PRODUCTS?

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All allergen information is provided on the jar label and on the individual product page on the shop on this website. All allergens will be highlighted in Bold.

Further information about Allergens and Certifications can be found on our Allergen Info page.

ARE ALL YOUR FOOD PRODUCTS LOW FODMAP CERTIFIED?

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Yes. They are certified by FODMAP Friendly – you can visit their site here to find out more about their certification: https://fodmapfriendly.com/

All of our products are also Gluten Free certified, Dairy Free Certified and the majority are also Vegan approved!

HOW LONG CAN I KEEP YOUR PRODUCTS?

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All of our products are ambient – meaning they are kept in a store cupboard rather than fridge or freezer before opening. 

All products will arrive from us with a minimum of 3 months shelf life, though often the shelf life is much, much longer than this. 

Sauces, soups and gravies – these need to be stored in the fridge once opened and consumed within 2 days.

Concentrated stocks, chutneys and condiments – these need to be stored in the fridge once opened and consumed within one month. 

All of our products can be frozen, however we can’t guarantee the quality will be just as good after doing so.

CAN BAY'S KITCHEN PRODUCTS BE FROZEN?

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Yes. All of our products can be frozen, however we can’t guarantee the quality will be just as good after doing so.

I'M NOT ON A LOW FODMAP DIET - CAN I EAT BAY’S KITCHEN PRODUCTS?

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Yes! Bay’s Kitchen products can be enjoyed by all the family. We have really focussed on taste of the products, so everyone can enjoy them together!

However, it is not advisable to ONLY eat Low FODMAP foods unless you have been advised to do so by a medical professional, as the diet is very restrictive. Anyone not on the diet can enjoy our foods, but ensure it is part of their usual balanced diet.

CAN PEOPLE WHO DON’T HAVE DIGESTIVE ISSUES EAT BAY’S KITCHEN PRODUCTS?

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Yes! Bay’s Kitchen products can be enjoyed by all the family. Even though they don’t contain hard-to-digest ingredients such as garlic and onion, they are suitable for everyone.

WHAT NEW PRODUCTS ARE YOU DEVELOPING?

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We are often developing lots of new Low FODMAP, Gluten & Dairy Free products, but we like to keep things a secret until they are ready to share with you all! So keep an eye on our website and social for news and updates on new launches. You can also sign up to our newsletter below to make sure you’re the first to know!

We’d love to hear what products you’d like to see from Bay’s Kitchen, so please let us know by filling out our contact form. 

IBS Information

WHAT IS IBS?

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IBS stands for irritable bowel syndrome. IBS is a common digestive condition which affects how the gut moves and functions, causing symptoms like tummy pain, bloating and a change in bowel movements (constipation, diarrhea or a mixture of both).

WHAT CAUSES IBS?

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It’s still not clear what causes IBS – but it’s likely to be down to a combination of factors. People with IBS tend to have more sensitive nerve endings if their gut, which makes them more sensitive to pain and bloating. There is also evidence that people with IBS have changes in the balance of bacteria in their gut which can be down to changes in diet, lifestyle or the use of antibiotics. Some people develop IBS after a gut infection called gastroenteritis – this is known as post-infective IBS. 

WHY HAVE I GOT IBS?

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We still don’t know what causes IBS but there are a few factors which scientists have identified as playing a role. People with IBS tend to have a very sensitive gut, which means they are more likely to feel pain and discomfort. There’s also evidence that changes in gut bacteria, stress, and previous gut infections may contribute. And about a third of people with IBS have abnormally fast or slow gut motility (movement) which can speed up or slow down bowel movements. 

HOW DO I KNOW IF IT’S IBS OR JUST A DODGY TUMMY?

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Good question. IBS is a chronic (long-term) condition, whereas a dodgy or upset tummy typically settles after a few days. If you have had a change in your bowel (poo) movements for more than a couple of weeks, we recommend booking an appointment with your doctor.

HOW IS IBS DIAGNOSED?

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IBS is diagnosed medically, by a doctor. They will assess your symptoms and most likely run a few simple tests to rule out the possibility of other more serious conditions like coeliac disease or inflammatory bowel disease, because these share the same symptoms as IBS. It’s really important to get a medical diagnosis, to make sure you have access to the right support and treatment.

WHAT CAN I DO TO MANAGE MY IBS?

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There are a variety of different approaches to managing symptoms – and you might find more than one helpful. The first is diet and lifestyle changes – these can include changes to your alcohol and caffeine intake, changing your fibre intake and taking steps to actively include more time for relaxation. If these don’t work, you can ask your doctor about trying a low FODMAP diet. 

The second is psychological support such as talking therapies, counselling or CBT (cognitive behavioural therapy) which looks at how thoughts and feelings affect behaviour. 

The third is medication – if your IBS does not improve with changes to diet and lifestyle, your doctor may recommend trying medication (like laxatives or drugs which work on the muscle in the gut) according to your symptoms. 

FODMAP Help

WHAT IS FODMAP?

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FODMAP is an acronym (abbreviation) for Fermentable Oligosaccharides, Disaccharides, Monosaccharides and Polyols. These are scientific names for a group of sugars which are not easily absorbed in the gut, but can be easily broken down by bacteria in the large intestine.

WHAT DOES FODMAP STAND FOR?

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Fermentable describes the process by which bacteria breakdown sugars for energy.

Oligosaccharides, Disaccharides, Monosaccharides and Polyols are names for groups of short chain sugars which are found in a variety of foods.

HOW DO FODMAPS CAUSE SYMPTOMS IN PEOPLE WITH IBS?

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FODMAPs are a group of short chain sugars (carbohydrates) found in various foods. Most carbohydrates are broken down and absorbed in the small intestine, but FODMAPs aren’t well absorbed. This means they move through the gut undigested, attracting water as they go. Once they arrive in the large intestine, FODMAP sugars are consumed by the microbes that live there, which results in gas formation. The gas and water in the large intestine stretch the walls of the gut, and this can trigger pain and bloating in people with IBS.  

WHAT ARE HIGH FODMAP FOODS?

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High FODMAP foods are foods which contain high levels of FODMAPs- a group of carbohydrates (sugars) which aren’t easily absorbed by the gut. FODMAPs are found in a wide range of foods, including wheat, garlic, onion, milk and some fruits and vegetables. There’s no way to ‘guess’ how many FODMAPs are in a food – instead foods are laboratory tested for FODMAP content by Monash University, and this information is made publically available. Some foods are ‘Low FODMAP’ at certain portion sizes and ‘High FODMAP’ in bigger serving sizes.

WHAT IS A LOW FODMAP DIET?

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A low FODMAP diet is a type of diet which limits foods high in certain carbohydrates (sugars) known as FODMAPs, which can trigger symptoms like pain and bloating in people with irritable bowel syndrome (IBS).

You can find out more about FODMAPs and the Low FODMAP Diet on these pages:

What are FODMAPs?
Low FODMAP Diets
FODMAP Help & Resources

WHAT ARE THE 3 STAGES OF A LOW FODMAP DIET?

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There are three stages to the low FODMAP diet, and it’s important to follow each in turn.

Stage 1 is Elimination – in this stage all high FODMAP foods are reduced in the diet, and replaced with low FODMAP alternatives. This stage lasts for 2-6 weeks.  If there has been an improvement in your symptoms, you then move to stage two. If not, please consult your dietitian or doctor for what to do next. Do not stay on elimination long term as this will negatively affect your gut microbiome.

Stage 2 is Reintroduction – in this stage you’ll reintroduce high FODMAP foods one at a time in increasing portion sizes to see which ones trigger symptoms. This stage can last for 8-12 weeks as you work out which high FODMAP foods you can tolerate. 

Stage 3 is Personalisation – in this stage you’ll go back to a normal diet, including the high FODMAP foods you can tolerate, and avoiding those you can’t, or eating them in smaller portions. 

HOW DO I GET STARTED WITH A LOW FODMAP DIET?

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If you want to try a low FODMAP diet, you first need to get a medical diagnosis of IBS. This is important, as IBS shares the same symptoms as other gut conditions.   

Once you have been diagnosed, your doctor may suggest trying medication or other lifestyle changes to manage your symptoms. If symptoms persist, you can then consider a low FODMAP diet with the support of a dietitian. You can ask your doctor for a referral to an FODMAP specialist dietitian, or request support from a private dietitian. Some private health insurers will also cover sessions with a FODMAP trained dietitian.    

WHEN SHOULD I THINK ABOUT TRYING A LOW FODMAP DIET?

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The low FODMAP diet isn’t the first thing to try when it comes to managing IBS. Simple lifestyle changes such as cutting down on caffeine and alcohol and reducing stress levels can be really effective first steps. Read more about these first steps here.

HOW LONG DOES A LOW FODMAP DIET LAST?

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From start to finish (when you enter the personalisation phase) the diet lasts about three months. This is a big commitment, so it’s important to be aware of what’s involved, and to get dietitian support to ensure you have the best chance of achieving good symptom control. 

Want to know more?

If you would like to learn more about the Low FODMAP Diet then please click here.

We have written an IBS & Low FODMAP Glossary, to define what all the techincal and medical terms you might come across actually mean! This can be accessed here.

If you’d like to know more about Bay’s Kitchen and hear from our Founder, Bay, then head to our About page.

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