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Change to Rewards

We have listened to your feedback on our current subscription offering and on the 24th of April will be offering a new and improved service!

Some of the benefits are:
• Easily edit, skip or cancel subscriptions
• Build your own personalised box
• Subscriber-only rewards & surprises

This new, improved subscription scheme will replace our current subscription platform as well as our Rewards program. Before we turn this off, you may have some Bay's reward points to use! Please convert these points into a voucher by April 24th, you will then have a further three weeks to put it towards your next purchase! (by May 15th)

Not quite sure how to redeem your points? Click here to view how to videos.

Step 1

Select your unlimited amount of Bay's Kitchen products into your subscription.

Step 2

Pick your delivery frequency time slot from once every week to once every 2 months.

Step 3

Click 'Add to basket', complete your order and wait for your subscription order to arrive!

ALL DONE!

Your Bay's Kitchen subscription box will then arrive at your door step for you to enjoy some wonderful low FODMAP meals. Want to delay, cancel or change your next subscription? Simply go to your account and select 'manage subscription' where you can have full control over how our service is provided to you.

You'll also be able to view all of your past orders, so if you're a first-time subscriber or re-subscriber, we can help make sure that everything goes smoothly!

What are people saying about Subscribe & Save?

FAQS

HOW DO I ACCESS MY SUBSCRIPTION?

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Once purchased, you will see ‘Manage Subscriptions’ on your account page, and in here you can access your subscription and see all the details about it.

If your subscription isn't showing, then log out, and head to log in again here. You will see a link saying 'Need help accessing your subscriptions'? If you choose this, then you can put in your same account password and then your accounts for our website and your subscription will be linked, and you will now be able to manage your subscription from here.

HOW DO I MANAGE MY SUBSCRIPTION?

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Within your account you can select 'Manage Subscriptions'. From here you will see the products you have subscribed to, the date your next order will be processed and details on your recent order.

If you click on the arrow next to your subscription items, you will see how often your subscription is set to renew, the total cost and any shipping fees, your shipping and billing address and your payment details.

From this page you can 'Order now' which will mean your next subscription would start today, or you can skip the next order.

If you click into each item, you can change the quantity, the order frequency, cancel that item from your subscription, or swap this product for a different product.

CAN I CHANGE MY SUBSCRIPTION?

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Yes! Once purchased, you will see ‘Manage Subscriptions’ on your account page. If you click into the subscription you wish to amend, you can easily change your flavours, update your address, update your payment information, cancel or renew your subscription within your account.

If you want to renew your subscription earlier than the next date, you need to go to 'upcoming orders' then click ‘edit’ & then 'order now' and it will renew that date for you.

AM I ABLE TO PAUSE MY SUBSCRIPTION?

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You can either cancel your subscription, or you can skip the next order, or amend your subscription frequency date. These options are all available in your account under 'manage subscriptions'.

CAN I USE MY LOYALTY POINTS ON MY SUBSCRIPTION ORDERS?

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Yes, you can!

  • Log in to your account.
  • Click 'manage subscriptions'
  • Click 'subscriptions'
  • Click on a active product you are subscribed to.
  • Click 'add discount' & input the discount code from our rewards widget in the bottom right corner from our website.

    You only need to select one product - even if that product is worth less than £5, £5 will still come off your next order!
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